FAQ’s
Who should apply to Caring Voice Coalition for financial assistance?
Do uninsured patients qualify for financial assistance from the Caring Voice Coalition?
Do you have to be a U.S. Citizen to apply for financial assistance?
May I receive assistance from more than one financial assistance programs at a time?
How much financial assistance does Caring Voice Coaltion provide?
How long may I receive financial assistance?
What criteria must a patient meet in order to be eligible for a financial grant?
Does Caring Voice Coalition consider an applicant’s special circumstances?
How will I know if I have been approved for a financial grant?
How can your Insurance Education and Counseling Program assist me?
Can a Caring Voice Coalition Reimbursement Specialist choose an insurance plan for me?
How can your Patient Support Program assist me?
Will the Caring Voice Coalition keep my personal information confidential?
How much do I have to pay your organization for your services?
How do I contact the Caring Voice Coalition?
Who should apply to Caring Voice Coalition for financial assistance?
Patients with health insurance who are affected by one of the specific chronic illnesses the Caring Voice
Coalition supports and who do not have adequate personal resources to purchase their FDA-approved prescribed
therapy are eligible to apply for premium, co-payment, or Medicare prescription drug co-payment assistance.
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Do uninsured patients qualify for financial assistance from the Caring
Voice Coalition?
Uninsured patients may receive assistance from one of our Reimbursement Specialists. Our Insurance Education
and Counseling Program provides specialized assistance and guidance to uninsured patients by identifying
potential sources of healthcare coverage and by assisting in the enrollment process.
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Do you have to be a US Citizen to apply for financial assistance?
The patient must be a citizen or a legal permanent resident of the United States who resides within the
United States in order to receive financial assistance from Caring Voice Coalition.
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May I receive assistance from more than one financial assistance programs at a time?
Our guidelines do not allow us to provide premium and co-payment assistance simultaneously. If you are unsure
which program would best meet your needs, please call us and ask to speak to a Financial Case Manager.
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How much financial assistance does Caring Voice Coalition provide?
The level of assistance granted is based upon your insurance coverage, your income, and other personal
circumstances. Caring Voice Coalition may provide full or partial assistance towards your annual
prescription co-payments or health insurance premiums.
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How long may I receive financial assistance?
Our financial assistance is usually granted for one calendar year term or until your grant amount is
exhausted, whichever comes first. Grants are subject to renewal each calendar year. All financial
assistance is provided to qualified applicants on a need-based, first come, first served basis to the
extent funding is available.
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What criteria must a patient meet in order to be eligible for a financial grant?
In general, the patient must:
- have one of the specific chronic illnesses supported by Caring Voice Coalition;
- demonstrate financial hardship;
- have a prescription co-payment or health insurance premium that he or she cannot afford to pay; and
- be on an expensive FDA-approved therapy for the treatment of their illness.
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Does Caring Voice consider an applicant’s special circumstances?
Yes. Caring Voice Coalition understands that many of our applicants face unique financial challenges that may
indirectly influence their ability to qualify for a financial grant. In order to take into account these
special situations, you may be requested to provide information in addition to the information requested on
our standard application.
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How will I know if I have been approved for a financial grant?
You will receive a telephone call from a Financial Case Manager along with notification in writing.
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How can your Insurance Education and Counseling Program assist me?
Patients affected by one of the specific chronic illnesses supported by the Caring Voice Coalition may be
assisted in the following insurance areas:
- Identifying sources of insurance coverage;
- Assisting with enrollment into an insurance plan;
- Reviewing or explaining insurance benefits;
- Mediating insurance problems or complaints;
- Assisting with the preparation or submission of an appeal for denied prescriptions.
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Can a Caring Voice Coalition Reimbursement Specialist choose an insurance plan for me?
No. We cannot choose a plan for you. However, after gathering information from you, we can research plan
options and provide you with a short list of plans that should provide you with the most coverage at the least
cost.
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How can your Patient Support Program assist me?
Your Patient Support Coordinator will:
- Provide the most up-to-date information and resources available to help you understand your disease
process;
- Help connect you with programs specifically designed to support persons on your particular medication or
therapy;
- Research, create, and send to you a comprehensive report which details state and federally-funded
programs under which you may be eligible for assistance; and
- Provide you with information on known peer support groups and other resources which may provide emotional
support.
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Will the Caring Voice Coalition keep my personal information confidential?
Yes. Caring Voice Coalition respects the privacy of your financial, medical and insurance situation. Caring
Voice Coalition will not share any information about you without your consent.
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How much do I have to pay your organization for your services?
Nothing. We are here to help and our services are always free to our patients.
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How do I contact the Caring Voice Coalition?
If you are interested in learning more about our programs, please
visit our Contact Page or call us at:
Toll-Free Patient Line: (888)-267-1440
Caring Voice Coalition, Inc.
8249 Meadowbridge Road
Mechanicsville, VA 23116
M-F 8:00 AM – 5:00 PM (EST)
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